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Home Based Customer Service Representative

 

Remote customer service job lead example.

 

Are you a Customer Service professional wanting to work from home?*

 

Dekeo, a new venture spun out of an ecommerce company, is creating a global online marketplace for customizable apparel with logos or emblems. As we’re in a growth mode disrupting a highly fragmented $20B market, there’s a huge number of challenges to be solved, exciting ideas to pursue, and value to build.

 

We are looking for a true problem solver to join our motivated and collaborative Customer Service team to tackle unprecedented challenges with Disney’s H.E.A.R.D technique: Hear, Empathize, Apologize, Resolve, Diagnose. Position is a full-time remote contract opportunity that requires a home office in US/Canada time zones.

 

RESPONSIBILITIES

  • Answers inquiries by delivering desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into root of the cause
  • Determines action items by effectively communicating with both customers and suppliers.
  • Keeps equipment operational by following established procedures and timely reporting malfunctions.
  • Enhances Dekeo’s reputation by taking ownership to accomplish new customer inquiries as well as explore opportunities to add more value to job accomplishments.

Requirements

  • Self-starter with strong work ethic
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment.
  • Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers.
  • Strong reading, writing, verbal, and arithmetic skills.
  • Quick learner on customer service software (Zendesk and Jira).
  • Must be able to work 40 hours a week in US or Canada Timezones

Benefits

Come join a fast growing team to make impact in a flexible working space!

 

 

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See also: Administrative Assistant sample job

 

*This particular job may or may not still be available at time of sign up.

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