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Tag: Sean B. Hawkins

What To Expect as a Virtual Call Center Agent

What To Expect as a Virtual Call Center Agent

  As a virtual contact center agent you must know more than how to answer a call.   In Part One, Should You Work In a Virtual Call Center? you learned about some critical differences between working for in-house call centers and outsourced call centers. In this portion, How To Be a Virtual Call Center […]

October 9, 2015 | By | 9 Replies More
Should You Work In a Virtual Call Center?

Should You Work In a Virtual Call Center?

Companies around the world now use virtual call centers staffed with agents who work from home.   Every now and then I’ll meet people who tell me about a recent customer service call they made. I always get a kick out of their surprise once I tell them the agents they spoke to were most […]

October 8, 2015 | By | 23 Replies More
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